Shipping policy
Processing & Production
All Stillhaus products are made to order and produced with care. Please allow 3–7 business days for your order to be produced before it is dispatched.
Digital downloads are available instantly after purchase — no waiting, no shipping required.
Delivery Times
Once your order has been dispatched, estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| Australia | 5–10 business days |
| New Zealand | 7–14 business days |
| United States & Canada | 7–14 business days |
| United Kingdom & Europe | 7–14 business days |
| Rest of world | 10–20 business days |
Please note these are estimates only. Delivery times may vary during peak periods such as Christmas and public holidays.
Shipping Costs
| Order Value | Shipping Cost |
|---|---|
| Under AU$50 | AU$8.95 flat rate |
| AU$50 and over | Free shipping |
Free shipping is automatically applied at checkout — no code needed.
Order Tracking
Once your order is dispatched you will receive a tracking number via email. You can use this to follow your order every step of the way.
Lost or Delayed Orders
If your order hasn't arrived within the estimated timeframe please contact us at stillhaus.co@stillhaus.store and we will investigate promptly. We want every Stillhaus order to reach you safely.
Please Note
- All orders are printed and shipped by our fulfilment partner Printful
- We currently do not offer express shipping
- Stillhaus is not responsible for delays caused by customs or local postal services for international orders
- Incorrect address details provided at checkout may result in delays — please double check before completing your order
Questions?
We're here to help. Reach out and we'll get back to you within 24 hours.
— The Stillhaus Team